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Received empty package from a seller. item missing .. Help
Summary: busybee4860 is seeking advice after receiving an empty package from a seller, unable to identify which item or seller is associated with it. They have a name, return address, and tracking number but are unable to match these details with any particular purchase due to having bought multiple items. They are struggling with eBay's requirement to provide more information to receive a refund or replacement and are looking for assistance in resolving the issue.
I need help..
I think a seller has accidentally sent me a package that arrived to me completely empty.. I don’t know which item it was.. I don’t know which seller it was… Although I have sellers name and return address and tracking number.. I cannot match them up..
I have been buying a large number of items from a large number of sellers… . many are military unit insignia patches that arrive in envelopes.
I have a name and us postal return address, of the sender and a tracking number… I received an empty package.
eBay requires I. Tell them which item it was.. ( I don’t know which it was) they require More information.. but that is all I have.. how do I figure this out? I want a refund or the item.. I don’t care which.. help..
eburtonlab
Mentor3 weeks agoYou should be able to match the tracking number to a recent transaction in your Purchase History. Look specifically for items "ready for feedback" that show delivery but that you have not received yet where the item location state matches the return address on the package.