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Received broken item just want a refund back to my card
Want refund back on my card received broken item
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Discussions in this board are limited to the original poster and Community Mentors
Want refund back on my card received broken item
comics-scifi-collectibles
Mentor8 months ago@kamill-3691. Sorry your item is broken. You can try messaging the seller. If that doesn't work then file a refund request case.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.