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Received an item that I did not order
Ship me what I paid for, I received something I didn't order
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Ship me what I paid for, I received something I didn't order
comics-scifi-collectibles
Mentor2 years ago@louallen31.
You need to file a return case, wrong item sent. Seller pays return shipping, you get a full refund. Then if you wish to buy from the same seller again you can.
You are covered by the eBay Money Back Guarantee.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International