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Received an item, I did not buy
Has this happen to you? How did you resolve? The item is not in my purchase history. The item is not in my recently viewed items. The item is not in a size that I would look at or buy. I tried the automated help and the order number on the package was not recognized and I was blocked from speaking to EBay representative. I contacted buyer thru making an inquiry on random item they were selling. Their store had some nice stuff, but they charged me for something I did not buy. How did they get my credit card info? Why is the item not listed under my “purchasesâ€.
This is not relevant. But it was more money than I allow myself to spend on a pair of jeans AND I do not know even know anyone who wears this size. In addition—also not relevant, they are low rise , slim cut. My searches and actual purchases support my interest in high rise, wide leg COH jeans. I purchased 2 pair of size 27 waist and learned my actual size is 26. I did not make any attempt to return these items because they sent me what I requested and I don’t like to inconvenience people. This is causing me frustration and distress.
The return address appears to be the Seller’s company mailroom. If they used the mail room to conduct personal business, how likely are they to claim the return? How likely am I to receive a refund once I pay to ship it back to their company? Is it possible that this seller does not know that I did not order or authorize the purchase of this item? Does anyone know how to bypass the automated help and get a real person in eBay customer service? Thank you for your time. I have devoted a lot of time thinking of and attempting ways to resolve this issue. This is my last resort. I welcome suggestions and appreciate any support that is offered. Happy Holidays and best wishes.
Sharon
disneyshopper
Mentor1 year agoTo contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.
If the problem is not specific to your account, you can ask your question here. Lots of experienced buyers and sellers who volunteer their time to answer questions about using ebay.