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Received a defective item
If I receive the item that is not working or defective. Do I contact ebay directly or do I contact the seller?
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Discussions in this board are limited to the original poster and Community Mentors
If I receive the item that is not working or defective. Do I contact ebay directly or do I contact the seller?
wooden_flower
Mentor1 year ago@lucyv626
You open a return request.
Go to your purchase history - select return this item. Under reason for return, select does not match the description, and follow the prompts. In the comments note defective.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
You could then message the seller and let him know specifically what is wrong with the item.
lucyv626
OP1 year agoThank you so much!