Received a counterfeit Louis Vuitton Bandouliere, and I can't get in touch with Ebay. | Ask a Mentor | eBay Community

Received a counterfeit Louis Vuitton Bandouliere, and I can't get in touch with Ebay. | Ask a Mentor | eBay Community

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Received a counterfeit Louis Vuitton Bandouliere, and I can't get in touch with Ebay.

All I get is Ebay's automated assistant. Does anyone have a phone number?

kegra74

28 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@kegra74

You are covered by the Ebay Money Back Guarantee, so you are able to file a Return Request.

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match descriptionâ€œ. Attach a photo if required.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.