Received a counterfeit item. How do I report this?

Question

I purchased a set of calipers from am ebay seller. They were advertised as genuine Mitutoyo brand calipers. When I received them, it was obvious they were fake. I want to report the seller and dispute the transaction, but the stupid chat bot will not let me open a dispute. My only option is to wait for a phone call. I do not have 30 min to wait for a phone call. How else can I get this handled?

comics-scifi-collectibles · Answer

@zwea3299 The best option is to file a return request. This goes on the sellers record. The seller pays return shipping and you are refunded 100%.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.