Locked
Discussions in this board are limited to the original poster and Community Mentors
Received 2 pieces of china I had ordered, and both items arrived shattered and in pieces......
Both items were packed in the same box, clearly not packed properly to avoid breakage. I messaged the seller 2 days ago to ask for a replacement or refund. The seller hasn't responded.
I also tried to upload photos of the items in my message to the seller. The system wouldn't upload the photos.
How do I get a refund or replacement when the seller isn't responding? One item total is $39.80, the other is $46.16.
Thank you!
1 comment
kensgiftshop
·3 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.