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Receipt of defective product
Seller sent me defective products to repair my truck suspension. After I placed the order, the local weather turned to snow and ice for several weeks so I could not install the truck parts within the 30 day return window. The defective parts weren't discovered until I was halfway through installation. The defective nuts ruined the ball joints. The nuts had been slightly crushed from the side and were oval instead of round. Since I was halfway through installation, I took the control arm and damaged ball joint to a local garage to replace them instead of trying to take everything off the truck and return them. The package probably weighed over 100 pounds. The mechanic discovered the defective nuts. They would slightly engage the bolt but they stripped the ball joint when an impact wrench was used. The repair costs were over $200. I contacted the seller and explained the problem and sent photos of the bad parts and the damaged ones. They have refused to respond or refund the cost. I contacted Ebay customer service and was told that they would contact the seller. Still no response from anyone. Thanks.
