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Reccomdation for Ebay seller support
I am a seller on ebay and I had a technical issue with ebay mobile app. after explaining over and over that the graph on live items is not populating .....and the support was not understanding .....i asked a simple question: DO you sell on ebay? The answer was NO. That was a shocker. That means they have no clue how the app works and what screen show what . I am sure an ebay support member that sells on ebay would have a better understanding of the ebay app. it took 30 mins and a few transfers to get to someone that understood and said ' they forwarded the information to tech support and will look into fix the issue " . Had the initial contact had experience selling, im sure the call would been shorter . Has anyone else believe that ebay customer service ( for sellers ) should have hands on experience of glitches that can happen with mobile app?
comics-scifi-collectibles
Mentor9 months ago@lordp1 Customer service does lack experience with the site.
I don't use the app much but the volunteers on the APP board may be able to help you>
https://community.ebay.com/t5/Mobile-Apps/bd-p/iosapp
The best way to report app tech issues is to shake your phone while the app is open. Then the report goes right to the correct department.