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real person to talk to
how to talk to a real person about a refund i have not received, please help !
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Locked
Discussions in this board are limited to the original poster and Community Mentors
how to talk to a real person about a refund i have not received, please help !
mr_lincoln
Mentor1 month agoHi @ricgeo-80
-Refunds are not instantaneous and are directed back to the original funding source
-What type of eBay claim did you process that would lead to a refund? Did you go back to the claim and ask eBay to step in and force the refund once the Seller's 2 days to refund you expired (that is the time from on something you ship back to a Seller via an official eBay return).
-If all that happened is the Seller said they will refund you that is a different situation and just them saying they will refund is not binding
-To reach out to eBay please note these options:
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST