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Real live customer service person?
I received a message that the payment I received was on hold until I updated my bank account info. Which I’ve done 2 times now. It still shows the payment as being held. It says I can talk to a csr but then only gives me access to the question bot. It’s a loop.
Any suggestions on how to talk wo someone?
1 comment
eburtonlab
Mentor2 years agoYou may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid