Locked
Discussions in this board are limited to the original poster and Community Mentors
Reaching an agent for help
I have an issue. If I follow the automatic approach it details my effort to talk to am agent. I bought two new hand grinders from the same seller in the same order. Have the receipt showing I bought two. The one I received came from Amazon. I have the receipt that came with it showing Amazon only sent one. Have the messages I sent the seller asking for the other tracking number. He replied 3 different times, coming in a couple of days. He acknowledges the fact that i only got one by saying he doesn't have the tracking for the other. So I turned it over to ebay and included the screenshots of the receipts and the conversations with the seller. Ebay responded and closed the case saying the tracking indicates I received my item. I only received one. I need ebay to contact me.
rfmtm
Mentor6 months agoYou needed to open an Item Not as Described, missing item case. Sounds like you opened an not received case which is going to be a problem. You may now have to open the correct case through the payment processor.
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://facebook.com/eBay
or
https://x.com/askebay