Re- Weather and late shipment

Question

We had an ice storm in our area in January and I was unable to get out and go to the post office. I contacted EBay and they said there would be no defects due to this. I have those defects on my account now and I appealed them. They only took 3 off I have like 14 items. This is in the seller protection and they want honor it. Now what can I do? Does anyone else have this issue?

comics-scifi-collectibles · Answer

@dandbnow Sorry you are going through this. In the future when you know a bad storm is coming your way I recommend you use Time Away to extend the handling time on your active listings>

https://www.ebay.com/help/selling/selling-tools/time-away?id=5137&st=12&pos=2&query=Time%20Away&intent=time%20away&context=DEFAULT_SELLER&docId=HELP1600

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back or live chat

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media.

https://twitter.com/askebay
https://www.facebook.com/eBay/