Re: Seller took money but never received a confirmation of order from them nor did I receive my good

Question

Hello

Does anyone know how I can contact a real person not this automated unhelpful forum which we are forced into using and dealing with a robot.

I have no tracking details of my order as they never sent me anything but took my money from my credit card.

Surely e bay must take responsibiity helping people with this as dishonest sellers should be removed from this platform.

I would really appreciate any help.

Many thanks.

disneyshopper · Answer

This is ebay.com, the USA site.

You are located in the UK.

You need to return to your home site: https://www.ebay.co.uk

Once there, go to your Purchase history and file an Item Not Received case to get your money back. The seller will have 3 days to submit a tracking number showing Delivered or refund your full payment. If neither happens, on day 4, go back to the case and click Ask ebay to step in, to force the refund.

There is currently a glitch when you search, bringing you over here.

In the future, use the SHOP BY CATEGORY on the left side of the screen, or type in your KEYWORDS and then use the SEARCH on the right side.