Re-printing a return label

Question

1. I lost the original return label that I printed. I need to reprint it to return the item.

2. The seller advertised "Free Shipping" but when the item was delivered there was $3.60 due for insufficient postage that I had to pay to receive the package. How do I recover that? I explained this to the seller but they only refunded the item cost .

rfmtm · Answer

Try clearing your browser's cache and try the link again.

Make sure browser is set to open PDF files with Adobe and not its built in reader.

Try going to your Purchase history.
Find the item in Returns and cancelled orders.
Select View return details.
Choose See label.

If the label is printing blank:

When the return label print window opens, do not use the PRINT button at the bottom of the page. Instead click on the ">>" at the upper right of the window and either use the Print or Save option there.

If none of the above helps, you will have to call ebay to email you a copy of the label.

Best to also get an acceptance scan from the carrier, especially if close to the cutoff date. Otherwise, one day late getting scanned and seller can have ebay close case in his favor.

As far as recovering your postage due, unless you used PayPal you don't, since you had the option to refuse the delivery, if seller did not want to cover it in advance.