Locked
Discussions in this board are limited to the original poster and Community Mentors
Re: A Week Wasted – eBay and the Seller Blaming Each Other While My Return Is Impossible
I want to report what has become a mockery of the consumer. For an entire week, I have been trying to return the following product:
-
Cole Haan Men's Berkshire Lug Chukka Boot – Style C38743
-
Price: $84.99
-
Item ID: [Removed by moderator]
-
Order Number: [Removed by moderator]
-
Seller: [Removed by moderator]
-
eBay Money Back Guarantee
Despite all the proof I have provided, I still cannot return this item.
The seller claims that eBay does not allow them to send me the return address directly and insists that I must follow the return steps through eBay. But the product does NOT appear anywhere in my eBay account, even though eBay sent me the purchase confirmation email and the shipping confirmation email.
On the other hand, eBay keeps telling me to follow the standard return process, even after I have explained over and over that the item does not show up in my purchase history. I have already sent screenshots, proof of purchase, proof of shipment, and even the seller’s approval for the return. A support ticket was supposedly created, yet nobody wants to take responsibility for sending me the return label.
At this point, it feels like eBay and the seller are simply blaming each other, while the system is conveniently arranged in a way that makes it impossible to complete the return. I am being treated like a ball tossed from one side to the other, with no real solution from anyone.
I still do not have the return ticket. I still cannot return the product. And the return deadline is approaching while eBay’s system and support do nothing but waste my time.
This experience is unacceptable. I expect eBay to take responsibility and provide the return label immediately.
inceptions
Mentor8 months ago@migcan-824
This is my reply from your duplicate thread:
Hi @migcan-824
If the item doesn't appear in your account, it's most likely because you checked out as a guest. Guest purchases are not associated with your account.
Log out of your account and go to this link for help with a guest purchase:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065...