Radiator failed less in less than 12 months. Can't contact the seller.

Question

I purchased a radiator that is leaking from where the plastic connects to the side of the core. I have had it on my vehicle for about 10 - 11 months now (less than a year). I have tried to message the seller and ask how to handle and if they would warranty the item. However, when I go to message them, it tells me that this seller has chosen not to receive communication from customers (what?). Not sure how to proceed or if I can do anything. Thank you, William Evans / Order number: 16-12583-09772...

golfingaddict · Answer

Did you request a copy of the warranty when you purchased the item? You should refer to that written warranty to pursue your claim.

eBay policy says that the seller has to provide this if you ask. Did you get this when you purchased?

Warranty policy | eBay

Items valued over $15 that include a warranty or service contract must contain additional details in their listing description. You need to include one of the following:

The full text of the written warranty or service contract
A statement explaining how to get a free copy of the written warranty or service contract upon written request

disneyshopper · Answer

ebay's Money Back Guarantee expires 30 days after receipt of the item, therefore ebay cannot help you. If you paid with a credit card, you can contact the card issuer regarding a chargeback. Most credit cards allow up to 180 days from purchase in order to do that.