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Questional Ethics
I am trying to get a refund on a product that was never received. It's not expensive, but I am insulted that I can order, pay immediately, never receive my order, and be ignored by the seller. The item was ordered in June, and the only message I received from the seller was a notification that the order was taking longer than expected. I contacted the seller, Aphogee.trends TWICE with no response. It was my after my third time reaching out that they bothered to respond, saying they could not find the order. I sent them a screenshot of the order, which included the order number and other pertinent details. I also pointed out that I never got notice of delivery and neither did they. Now when I look up the item under "Purchases" it has been removed. Seeing that I was told by them that my item would take "longer than expected", AND that Aphogee.trends didn't respond to me when I initially reached out to them and didn't bother responding until AFTER the return window had closed, I feel their actions (not delivering, not responding when first contacted, only responding AFTER the return window has closed). I am relatively new to ordering from EBay, but it seems to be very llittle options for buyers if they don't receive their order. First I was notified my package would be late, then ignored by Aphogee.trends until it was too late to get a return. Even with an inexpensive product, I imagine a seller cold make quite a profit if they receive payment, but never deliver the product. Thank goodness that every other seller that I have used, and I have used several, has been responsive and efficient. The last contact that I got from the page was to tell me to 'calm down' after sending proof of payment AND the order number. This was 2 weeks ago. They have gone silent and have been completely non-responsive. I would like to give a big THANKS to all the sellers with scruples and who are communicative. I would also advise any buyer to proceed with caution if considering a purchase from this particular seller
