Locked
Discussions in this board are limited to the original poster and Community Mentors
Question on shipping
I am the seller. Buyer sent a different name and address where he wants me to ship the item. At glance it looks like I am able to change buyer name and address. Does that make sense to change name and address?
Thanks !!!!!
1 comment
eburtonlab
Mentor3 years agoChanging an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.