Locked
Discussions in this board are limited to the original poster and Community Mentors
Question on negative feedback
I received negative feedback from someone so was expecting a new item. The listing was posted as a used item. So clearly this person was not paying attention. I messaged him to try and clear things up, but did not receive a response. It's been past the 90 days that eBay requires for them to look into it. What other options do I have? Because of that feedback, I now have a 50% positive feedback rating. It looks horrible. Thanks.
2 comments
woodland_gnome
·2 years agoYou already left a reply (which does mention that it was listed as used but only further down and most will stop reading after the part where you are begging the buyer to change the feedback because it's now hurting you).
lady_madonna
Mentor2 years ago@mannah88
Did you offer the buyer a full refund if they returned the item?
After you refunded, you could have sent the buyer a Feedback Revision Request.
It is now a moot point since you waited too long to take action.