Question about returning an item that is not as described.

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Hello, I recently purchased a clothing item that was not as described. The buyer's listing stated no returns and the buyer has thus refused to accept a return.

As an ebayer since 2002 with a 100% positive feedback record and over 800 transactions (both as seller and buyer), do I have any recourse?

Thanks

longbow9999

749 View listings

Posted 1 year ago·Last reply 1 year ago

4 comments

longbow9999

OP1 year ago

749 View listings

I listed the reason as doesn't fit. Should have listed as item not as described as the item has been clearly altered. I am sure of this becuse I have purchsed several like items and this one has a much shorter inseam that all the others by several inches. I asked the seller if the item had been altered , seller replied no.

Return Reason

Doesnâ€™t fit

Aug 7

The seller declined the return request

Aug 5

Return started

Aug 2

Delivered

Jul 20

Item purchased

longbow9999

OP1 year ago

749 View listings

Appreciate your prompt reply.

A return request stating item not as described was was sent to the seller , refused and is now closed.

jonathanbrightlight

·1 year ago

0 View listings

@longbow9999 wrote:
Appreciate your prompt reply.

A return request stating item not as described was was sent to the seller , refused and is now closed.

If the reason chosen from the list was â€œItem Not As Describedâ€, they should not have had any option to refuse the return request. Can you copy and paste the details? Minus any personal information, of course.

jonathanbrightlight

·1 year ago

0 View listings

A properly filed return request with a reason covered by the eBay Money Back Guarantee canâ€™t be denied by the seller, they can only choose to refund before or after the item is returned.

Did you open a return request already? If so, what reason did you select from the available options?