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Question about a return
I sold a Kryptonite bike lock to a customer that wants to return it because he says the measurements are not correct. The measurements are right spot on from the manufacturer Kryptonite.
2 comments
comics-scifi-collectibles
Mentor2 years ago@blcorrell Sorry you have a bad buyer. I know this is not what you want to hear but this is how the eBay Money Back Guarantee works>>
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater buyer pays returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=
blcorrell
OP2 years agoYeah I have absolutely no issues with issuing a refund. I just don't want it to put a ding in my reputation. Maybe it doesn't I don't know. I always willingly refund money if the client is not satisfied. Thanks so much for your reply.