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QUESTION!!!
Okay so my first 3 sales I didn’t really understand the tracking and messed it up so the app doesn’t know it was delivered. I know they all were because I got left good reviews. How do I go about this? Do I have to call eBay?
3 comments
mam98031
Mentor1 year ago@quixs16
You can contact Ebay and bring to their attention that the buyer has left feedback. There is nothing wrong with doing that in an effort to get your money released.
May I ask how you messed up the tracking? That is a more important issue to make sure you resolve.
And if I could just add, auctions started at a penny or 99 cents isn't a very good business model if you desire it to earn money. With those types of listings, you will be lucky just to pay for fees and shipping. Sometimes you may even end up paying more in costs than you get paid for by your buyer. This is an old business model that worked a decade or two ago, but not now.
Don't start your auctions for less money than you need to make a small profit off the listing. The way you are doing it, you will work yourself so hard just to make five bucks. I'm really not joking.
Come back and ask questions, I'm happy to help you.
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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
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https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
quixs16
OP1 year agoYeah so whenever I would purchase the label the first couple of sales, I was confused why it said shipped immediately. And at the time I was still learning what supplies to use and what the hours of my local post office was so I wasn’t ready to ship it that day. I didn’t want the people to think that it was shipped when it wasn’t; so that made me click not shipped, which removed the tracking. I didn’t realize that whenever I buy the labels, tracking is automatically put on there. It was still confusing for me at the time. After talking to one of those first 3 buyers, I had asked what I could do to make their experience better and he said tracking. Then I researched and realized how to add tracking (a bit dumb of me for not knowing, I know). So now I’m good with it, those first 3 I was just confused on. I think I’m overthinking a lot of stuff. Just really take pride in keeping my customers happy! Thank you for your response tho, it genuinely was very helpful!
mam98031
Mentor1 year agoPlease don't say your are "dumb". You are doing something new and you just need to learn. That was an excellent response to your buyer. You did a great job reaching out to them and responding to them. Keep up that wonderful customer service. It will pay off.
OK, well in the future, if you need me, just reach out. The biggest caution I would give you is NEVER assume you know how to handle something you've never dealt with before on Ebay. What seems logical to you may NOT be the correct process and you can accidentally cost yourself money or damage the health of your selling account.
I wish you nothing but the best. I hope you will increase your pricing and allow yourself to be paid for your hard work too.