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    purchased samsung galaxy s23 ultra not working in less than 90 days
                     

    I purchased a Samsung galaxy s23 ultra and 3 days ago the screen started to turn green and then it will not respond for a couple of minutes. Contacted the seller and i did not receive any response. Then, I contacted Samsung and they told me that the screen is not original, it has been replaced. they tried to run the Samsung diagnostic tools but it will not run. So, I received a fake device which is not what the seller described. Is there something that i can do about it, to get my money back? I already contacted the seller and received no response.

    dennismelgar01
    dennismelgar01
    137View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    rfmtm

    rfmtm

    Mentor1 year ago
    622View listings

    Best you can do now is open a dispute through the payment processor.

                                           
                                                                                     
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