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Purchased items not shipped
What do you do when a seller doesn’t ship your items within the time frame as promised?
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What do you do when a seller doesn’t ship your items within the time frame as promised?
wooden_flower
Mentor3 years agoYou wait until the delivery is overdue, then open a claim.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.