Purchased item that is discontinued

Question

I purchased to CVSHealth celiac test kits but when attempting to register the kits the wrbsite is no longer active. I called CVS and those kits are no longer supported or sold by CVS so cannot be used.

comics-scifi-collectibles · Answer

@aggiehorntwins Sorry your item is not as described. If it is over 30 days since delivery then file a chargeback with your funding source.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.

momtoabeautifuldaughter · Answer

Okay so if its within 30 days open an INAD case and get a refund