Locked
Discussions in this board are limited to the original poster and Community Mentors
Purchased item not working
I purchased an item in November and when it arrived it was not in working order. The seller told me that they would send me another but has not and now we are way out of the return window. They have ghosted me and I am unsure where to go with this.
3 comments
tree*fern
·2 years agoHi @linko6722 I'm sorry that happened, but you had up to 30 days after you received the item to return it for a refund. You could contact your credit card company or PayPal to claim a chargeback.
More info about eBay's Money Back Guarantee:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
linko6722
OP2 years agoThey told me not to send it back until they got another one to replace it. Then it was out of the 30 days and now they have ghosted me.
tree*fern
·2 years ago@linko6722 I'm sorry they misled you. No matter what a seller says, eBay's Money Back Guarantee overrides the seller. When you request a refund through eBay's process, the seller can choose to send a replacement, and if they don't follow through then eBay will step in and fully refund you.
Also, for the future, you have up to 60 days after you receive an item to leave feedback for the seller.
https://www.ebay.com/help/buying/leaving-feedback-sellers/leaving-feedback-sellers?id=4007