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Purchased Item Not Showing Up in My Account
Help! I purchased an item that arrived damaged. For some reason, this order is not showing up under my account, so I cannot contact the seller. Does anyone know what I can do?
5 comments
allysowilliam-0
OP3 years agoI just discovered that I purchased the item as a guest and was somehow able to find a link to get me to the seller's page. Thanks so much for responding and trying to help. Very much appreciated!
eburtonlab
Mentor3 years agoYou are very welcome -- glad to hear you were able to sort it out!
eburtonlab
Mentor3 years agoIs it possible you used a different eBay account to make this purchase?
The eBay account you are using now has not received any feedback in over five years.
allysowilliam-0
OP3 years agoThe order confirmation came to the same email address, so I don't think so. I hardly ever use my ebay account. I placed the order from my phone, not my computer... and I've tried to login from my phone again, but it takes me to the same account.
eburtonlab
Mentor3 years agoSee if you can find the transaction here among "Recent orders":
https://www.ebay.com/help/home
If you did not purchase using another eBay account or as a guest, it is possible that eBay removed the transaction for a policy violation. See here -- expand the last FAQ entry to see some suggestions of what to do:
https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656