purchased item did not ship after a week

Question

I purchased an item on the 5 and it still didn't ship and trying to get eBay to help and I'm getting nowhere.please help

disneyshopper · Answer

Sellers can specify a handling time of same day up to 30 days from payment.

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.

If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.