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Purchased Item Broke Down Immediately
What can be done when a 'used' pencil sharpener breaks down after less than a month of use? Exacto pencil sharpeners are highly reliable and are commercial-grade. The seller sold me a piece of junk and refused a return or refund. What recourse do I have?
3 comments
eastlaneave
Mentor4 months ago@carai3020
I am sorry that happened! If the item doesn't work, you can return the item, regardless of a seller's policy.
You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.
carai3020
OP4 months agoI requested a return and a refund, but the seller closed the request. How does ebay protect buyers from sellers who sell junk. I'm finding it extremely difficult to reach and ebay agent. The chat bot is useless!
eastlaneave
Mentor4 months ago@carai3020
The seller can't close the return if you pick a reason like 'broken'.
If you picked a return reason like "didn't like", "changed mind" etc, then the seller may not need to accept the return.
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Scroll to the Bottom of the page similar to your question
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In the CHAT WINDOW
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