Purchased Item (as guest) not received, seller not responding, unable to lodge a complaint

Question

I purchased an item 1/1/26 and it has not been received. I contacted the seller and they have not responded. I am concerned as the seller has not responded and they have since removed the other 10 items they were selling . I have an ebay account but purchased this item as a guest (same email address as my ebay account) but I couldn't remember my password.

I am going in circles with ebay help. I cannot lodge a return as 1. The item is not listed in my ebay account as a purchase and 2. I am unable to create an account from the guest email confirmation of purchase because it is the same email address as my account. How can I contact ebay direct to arrange for a return?? Thanks

stuff4divas · Answer

@marmarti-1659 click this ebay link for guest purchase help/info> https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065

eastlaneave · Answer

@marmarti-1659

It sounds like you purchased the item as a guest.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can follow the process on the above page to talk to the seller.

You can open an Item Not Received case

1) Select View order details in your order confirmation email.

2) Select Item Not Received

3) Follow the steps