Purchased item and seller will not provide me with a full refund.

Question

Seller stated this was pure gold and it is not. This was a Ebay money bad guarantee.

eburtonlab · Answer

@pampet_92

If you receive an item that does not match the description, file a "not as described" return within thirty days and return the item at the seller's expense. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041

Past thirty days, you may still have some recourse through your payment method; contact your card issuer for details.