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Purchased Fitbit Versa 2 - never received confirmation
I never received a confirmation email. The purchase is not listed under my purchases. The only record of my purchase is two debits from my bank account. I received the purchase yesterday. There is no invoice. It seems very fishy to me. There is an order number on the outside of the box: 111721016471, but there doesn't seem to be any place to on the web site to look it up. And I can't get hold of an actual human being who might be able to help me!!!!!
10 comments
comics-scifi-collectibles
Mentor5 months ago@bizem_68 If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.
LOG OUT of your regular account and follow these steps to access the Guest purchase information.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.
1) Select View order details in your order confirmation email.
2) Select Return item OR report that the item has not arrived
3) Select your reason for the return if returning an item and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item
bizem_68
OP5 months agoThank you for your response. I neglected to mention that I was signed into my account, and I did reach out to the seller (at least, I thought they were the seller), who said they had no record of my purchase. Also, even If I bought something as a guest, wouldn't I receive a confirmation email? And shouldn't an invoice have accompanied my item?
comics-scifi-collectibles
Mentor5 months agoIf the item is NOT in your purchase history here> https://www.ebay.com/mye/myebay/purchase
Then you made the purchase as a guest OR log in to a different account.
The Guest purchase emails often go to a spam folder. You can request the email again BUT you must be LOGGED out of your regular account.
Social media is the best option to contact customer service>
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
jacbarcollectibles
Mentor5 months agoJust one correction to the above information. eBay is no longer offering social media customer service except possibly on Instagram temporarily.
bizem_68
OP5 months agoAs far as I have experienced the last week, they don't offer any customer service.
bizem_68
OP5 months agoThank you. I will try typing "Agent."
comics-scifi-collectibles
Mentor5 months ago@bizem_68 Instagram really is the best option.
glorybells
·5 months agoJust thought I would add to @comics-scifi-collectibles excellent advice, I’ve been selling here since 1999 and I’ve never included an invoice with a buyer’s item. I’ve found that a few items I’ve purchased have had them, but most don’t.
(I don’t even print my mailing labels at home, I use the QR code I can take to the post office and have them print the label).
bizem_68
OP5 months agoThank you. This transaction was different from any other that I have been involved in with E-bay. I believe I have always received invoices. I KNOW I have always received confirmation emails--until now.
comics-scifi-collectibles
Mentor5 months ago@bizem_68. I've never sent invoices either. I used to sell a lot more. Many sellers don't send invoices.
I provided all the info we have to help you.
If you can't locate the email using the information for guest purchase then use social media to contact CS .
I do wish you good luck figuring this out.