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Purchased fake Morgan Silver Dollars
I purchased 2 Morgan silver dollars from what looked like a US based seller.
The coins originated from New Jersey.
once I received the coins I had them analyzed and discovered that they are fake.
I requested a refund and the seller has sent me an address to return them to that is in Chile. It is a customs violation to ship silver coins to the country (maybe not if they are fake). I have requested that the seller refund my money.
Any ideas?
shipping to another country seems really sketchy
4 comments
wooden_flower
Mentor8 months ago@dogpoor21
If you opened a return request, use the ‘ask us to step in’ option.
If the item was located in the US, the seller must either provide a US return address, or give you the money up front to pay for the return.
If you have not opened a request, do that now.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. Enter counterfeit in the comments.
The seller has 3 business days to send you the money for the return, or a full refund. If he doesn't, go to your case and click 'ask us to step in'. He will need your PayPal address to send you the money for return shipping. I suspect he won’t know how to do this, so you’ll ask eBay to step in.
dogpoor21
OP8 months agoThank you for the response.
I did open a return request.
The request was approved by the seller and they then sent me the Chilean address.
I don’t see anywhere to request for EBay to step in.
thanks in advance
wooden_flower
Mentor8 months ago@dogpoor21
You may have to wait a couple of days for the option to show up. Do not spend any money on return shipping - eBay cannot force the seller to reimburse you, but they can force him to send you the money for the return shipping. Remember that if all else fails, you can ask your credit card issuer to open a dispute, but do not do this unless ebay cannot help.
If you don’t want to wait, you can ask customer service for assistance.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
dogpoor21
OP8 months agoThank you for the detailed answer.
I’ll wait a few days.
For what it is worth I have asked the seller to refund my money as well.