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Purchased Cellphone Poor Service
I'm in the US. I purchased an "unlocked" cellphone shipped from China. The cellphone doesn't have good data network access. I've was approved for return and refund. The seller wants me to pay for "FREE RETURN" and be reimbursed for shipping cost. The cost to ship back would be higher than the purchase price. The seller is suspect, wanting me to pay for the phone and return shipping up front. They have stopped communicating when I informed them of the cost to ship from US. ebay lacks a human to resolve the issue of getting my refund or FREE return shipping label. Please help me!
2 comments
comics-scifi-collectibles
Mentor2 years ago@dantz-donn If the seller offers Free Returns or the item is Not As described " defective" then you file a return request and follow these steps.
If the item is not as described then the seller pays return shipping even if they are in another country. HOWEVER they can not send a return shipping label since eBay labels are all for US shipping services.
The seller has to send the money to pay return shipping to your PayPal account BEFORE you return the item, The item MUST be returned to China using PRIORITY mail or you will not have any tracking proof of delivery. You are allowed to share contact information after a recent sale. Be sure to add the tracking number to the return request if you do end up actually returning the item.
The customer service agent should put the case on HOLD for 5 days while the China seller sends you the money. After 5 days if they have not sent the money then you let eBay know and they will force a refund from the seller without requiring you to return the item.
It is best to use the ASK eBay to step in option that appears in the case on the 4th business day after opening the case for help with this vs calling so that the right department helps you. Things work out better that way.
How to ask eBay to step in on the 4th business day>
If you wish to request a call back here's how to contact customer service>
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back or live chat
3. Or you can also contact customer service by sending a PRIVATE message on social media.
https://twitter.com/askebay
https://www.facebook.com/eBay/
dantz-donn
OP2 years agoThank you for this reply.