Purchased an item that is NOT SHOWING IN THE ORDER HISTORY~

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HEY, I TOOK A PIC OF THE CONFIRMATION EMAIL CONCERNING AN ITEMED THAT I PURCHASED. IT NEVER CAME SO I CAME BACK ON THE PAGE TO CHECK THE ORDER STATUS AND IT SAYS IT CANNOT FIND ANYTHING ABOUT THE ORDER!!! NOW, HOW DO I ATTACH THE PICS? YOUR PHOTO LINK DOES NOT WORK TO RETRIEVE MY PICS FROM MY DESKTOP~

catetrovato0

3 View listings

Posted 6 months ago·Last reply 6 months ago

1 comment

inceptions

Mentor6 months ago

27552 View listings

Hi @catetrovato0

When you checkout as a guest, there will be no record of the purchase in your Purchase History (because you didn't buy it on your account).

Log out and go to the link below for help with a guest purchase:

See this link:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20purchase&context=9056_SELLER&lucenceai=lucenceai&docId=HELP1151

Scroll down and click the button to find guest order details.