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    Purchased an item on 3 August and now it is 7 August and the item has not been shipped
                     

    I purchased an item on 3 August now it is 7 August and the item hasn’t been shipped. What is my options?

    rderusty07
    rderusty07
    1701View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    4 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    kensgiftshop

    kensgiftshop

    ·3 years ago
    389View listings

    It's only been two business days.

    If they have a 5 day handling time, they have three more days to ship it.

                                           
    evry1nositswindy

    evry1nositswindy

    Mentor3 years ago
    3454View listings

    A weekend was included in those dates.  Shipping days for eBay are business days, so Saturday and Sunday and holidays are not included.   What is the seller's handling time?  Depending on what time you purchased, tomorrow might just be day 2.   

                                           
    lady_madonna

    lady_madonna

    Mentor3 years ago
    Volunteer Ebay Mentor1039View listings

    @rderusty07 

    Go to your Order Details and look at the estimated date of delivery.

     

    When that date has passed by 24 hours without receiving your item, you can file a Refund Request, according to Ebay's Money Back Guarantee.

     

     

                                           
    mr_lincoln

    mr_lincoln

    Mentor3 years ago
    5086View listings

    Hi @rderusty07 

     

    Wait one day past the original estimated delivery date and file a claim that you did not receive the item.  Do this through your Purchase history.  Follow the instructions int he claim and it will lead to an eventual refund.  You do not have to contact the Seller.

                                           
                                                                                     
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