Purchased an item and it wasnâ€™t what they said

Question

I purchased an item that was said to be new when I received it I heard glass inside it had a broken backpiece that they didnâ€™t get all the glass out of so the item wasnâ€™t new. What do I do? I paid full price for this

lisa5768 · Answer

@kjdkad_mdfoayug

If you receive something, but it is not the item listed, you can open a not as described case to get your money back. You have 30 days from the delivery date to open the case.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Go to your purchase history and in the drop down menu for the item select "return this item, Select "Received wrong item" or "Doesn't match description or photos" for the return reason.

The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=1&query=eBay%20Money%20Back%20Guarantee%20policy&intent=mney%20back&lucenceai=lucenceai&docId=HELP1238