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Purchased a ring and it never arived
Back in December 2022, I purchased a ruby ring. It was supposed to arive between Dec 17-Jan 10, it never arrived. I put in a request to find out what happened. I then got a message from the seller and I was told that the order had obviously been lost in shipping, and a ring would be sent. I waited until late January 2023, but no ring. I sent another message informing them it didn't arrive. And I put in a review a bad rating. They contacted me shortly after, and said a replacement ring was shipped. They asked me to remove the bad rating. In my reply I told them I'd remove the rating when I got the ring. at the end of Feb 2023, I messaged them again, and tried to message eBay about the problem. The eBay system would not offer any help and the request was closed because me and the seller came to the resolution of sending another ring (which I never got). I wrote message after messege asking the seller to return my money. There was no responce. I called eBay and talked to a LIVE person, and gave her the history of the purchase. She said someone from customer service would contact me in a few days. NEVER HAPPEND. I tried sever time to call again but I just get the automated system with opptions that do not apply...NO LIVE PERSON. Now, in Apri 2023; no ring no refund. And no way to contact a live person or get a message responce from eBay. So, I got cheated out of the ring and money. At this point i'll never use eBay again. I had been a happy camper for scores of purchases, but not now.
wooden_flower
Mentor3 years agoYou can't call customer service, so I am not sure you spoke with, but eBay can only help for 30 days after the estimated delivery date.
Call your credit card issuer and ask them to open a dispute for an item not received. Do it quickly - some cards will only help for 90 days.
I am sorry that the seller tricked you into closing your not received claim. Never close a case until you are completely satisfied.