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purchase won’t complete
I have purchased over 1,000 items on eBay since the early 2,000’s. But since early October this year , this site does not let me complete my purchases. I do the Captcha (over and over and over!) and it helps NOTHING! Please get this fixed!!
2 comments
vinniesgrandma
OP2 years agoThis site acts like it’s going to accept my eBay pay but it never completes the sale!
eburtonlab
Mentor2 years agoTry another browser to rule out a browser issue. Or a private or incognito browser window.
There are many things that can interfere with Captcha verification.
Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems are due to using an old browser or obsolete cookies (though not always). Some users are just annoyed by verification; while others actually get stuck in a loop that just keeps presenting new sign-in pages or new verification pages, or just will not let them sign in at all.
Make sure you are allowing the sign-in page to load completely before attempting to sign in -- users have indicated that attempting to sign in before the page has loaded can cause problems.
Make sure your browser is set to accept cookies. Try another browser or another device, or a private or incognito browser session. If you delete your cookies, you will likely have to sign in and go through strict verification again, but if you have problems with a blocked or corrupt cookie, manually deleting your eBay cookies can help. Some browsers seem to require more verification than others; try signing in and out more than once to see if it requires verification the second time around.
Make sure your browser has javascript enabled:
https://www.whatismybrowser.com/detect/is-javascript-enabled
VPNs can also cause sign-in issues, so try disabling yours if you use one and are encountering problems. Privacy add-ons like Ghostery or Disconnect can also cause issues.
Blocking tracking cookies or third-party tracking can also interfere with verification; see if you can disable that feature on the sign-in page or on the verification page.
If you have the eBay app on your phone, you might find it easier to sign in using the eBay app.