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Purchase with wrong shipping
Hello, I made a purchase and didn't realize it was for pickup at the seller's address. The message immediately requested a cancellation, but after 3 days the seller refused. eBay claims it wasn't cancelled because it must have already been shipped, even though it was for local pickup and I'll never pick it up because I'm in another country and the delivery was to another state in the United States. I can't find another way to file a complaint with eBay. Could someone help me?
The seller is not responding to any messages.
1 comment
mudshark61369
Mentor8 months ago@daniellsantanaairol_0 ,
All you can do is Ask a seller to cancel a transaction once you have committed to buy an item, and they are not required to agree. If the seller is an inexperienced one they may not know how to cancel the sale and refund you, and that is why they have not responded so far.
You might want to try messaging the seller again and tell them if they do not know how to cancel a sale without it affecting their account to do a Google search for "How sellers can cancel an order, ebay". Tell them if they do the search, they will find out how to cancel without affecting their account
If the seller still doesn't cancel, this may cause you to get an unpaid item strike on your account, but it will not affect your ability to buy on ebay, unless you get another one in the next 12 months.
In the future since you are located in Brazil, I suggest that you carefully check the Shipping info on listing pages. Look for the Shipping: details below the Add to Cart or List buttons.
Click on the See details button to see all of a seller's shipping information including on whether or not they will ship to your country.