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Purchase Return But Seller Has Not Refunded
Summary: cprt911 reached out to the community for help regarding a purchase made from a seller on eBay. They returned an item due to an incorrect description and communicated with the seller, who promised a refund upon receiving the item. Although the package arrived at the seller’s address, the refund has not been processed, and the seller has since become unresponsive. cprt911 has sought advice as the eBay resolution center has closed the case without a resolution.
Dear Ebay Mentors.
Good day to you.
I am deliberately seeking your assistance on my recent purchase from ebay.
I have purchased an item from seller Angelwinggates64 in July'26 where the item description is incorrect. I have communicated with seller for returned and shared the parcel return photos via Registered Air Service from my own pocket. The parcel reached seller given address on 25th Aug'26 ( USPS tracking shown the exact date of parcel arrival).
During the transit period, I have continued to exchange email with seller who promise to refund upon goods arrival. Again, two weeks after good arrival and yet seller has not refunded the monies. The last email from seller was received on 8th Sept 2026 where he has injured the leg and has difficulty to move but thereafter silent.
I have continued to send reminder emails and yet seller remain silent.
Kindly advise what else I can do as the resolution center has closed the refund case.
Appreciate your assistance and advise.
Sincerely yours
Dom
lady_madonna
Mentor3 weeks agoIf the case has been closed, as you have indicated, Ebay can no longer help you.
If you can prove that the seller has received the returned item, you can try to contact the funding source you used to pay for the item to dispute the charge.