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Purchase never shipped, seller not responding
Summary: mylifeaskyle is seeking advice on a purchase made on August 9th that hasn't shipped. The seller isn't responding, and they've submitted a cancellation request through eBay, which has yet to be acknowledged. They are asking for guidance on whether the purchase will be automatically canceled after the allotted response period and are having trouble reaching eBay support.
Hey everyone, I need some help. I bought a product on August 9th, and the order still hasn't shipped. The seller isn't responding to my messages, and I need the refund on my credit card so I can buy from another seller. I submitted a cancellation request on the 14th, and eBay says the seller has 3 calendar days to respond. Today is the third day. I haven't heard back from the seller (they never replied to my private messages), and I can't get in touch with eBay support for help. I need assistance. What are the next steps? Will the purchase be cancelled automatically?
wooden_flower
Mentor3 weeks ago@mylifeaskyle
No - if the seller does not respond, then the order is not cancelled and the seller is expected to ship the item.
You must wait until the item is overdue before you can request a refund.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.