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Purchase history deleted?
Item ordered over 2 weeks ago not received. Emailed seller. They replied theyre " diligently searching for it ." It hadn't even been sent! No tracking, no communication. No reply from them in 24 hours. I again emailed asking that they either refund my $ or mail the item in the next 24 hours. They replied requesting I cancel the order. (Is this standard procedure???) When I went to cancel/look up purchase history, it reads no purchase last 60 days. Wth? No email from seller, no credit to account $ were taken from. Ebay chat is useless and keeps saying they can't connect to a live agent for an item not received. I have the purchase and item numbers. Please advise as to how I reach a live body with ebay to resolve this. Thank you.
eburtonlab
Mentor8 months ago@mo11-29870
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase, and make sure you are looking at the correct year or date range, and that the purchase is not hidden or refunded.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
Or try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/