Purchase History

Question

I need to return an item purchased July 14. Problem is it does NOT show on my purchase history. And the only phone # I found for customer service was strictly for fraud complaints.

How do you contact someone at Ebay for problems other than fraud?

(I'm reluctant to contact Seller outside of Ebay for obvious reasons.)

eburtonlab · Answer

Is it possible you purchased the item using a different eBay account?

Or as a guest? If you purchased as a guest, sign out of your current eBay account and see here:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065

You can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/