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Purchase history
Hey everyone, I have purchased a couple of items on E Bay & none of them show up in my "Purchases". One was delivered to me but was totally misdescribed and the other one hasn't arrived yet. When I try to start a return or contact E BAY I run into a problem because the items do not show up in my Purchase History. What can I do ?? Has anybody run into the same problem ??
4 comments
teh_877
OP5 months agoThank you the community for prompt response. It is all very strange. First of all I did not buy anything under a guest status. A few days ago I got an E Mail stating a new device was using my account and I was advised to change my password. So I did. Only then I noticed that I could not pull up my recent purchases.!? I was still receiving different E Mails letting me know that my items were shipped so I didn't think much of it. Today, when my first purchase finally showed up and I realized they had send me the wrong item and I decided to go my purchase history and see what went wrong is when I realized without having access to my purchase history I can't do anything. I couldn't start a return when I don't have and can not show any purchases. That is where I am. Any Advice??
eburtonlab
Mentor5 months ago@teh_877
A few days ago I got an E Mail stating a new device was using my account and I was advised to change my password. So I did. Only then I noticed that I could not pull up my recent purchases
If that was March 26th, then you did not change your password, you registered a whole new eBay account.
Write down this username, then try signing out of this account and signing back in with your other eBay username and original password.
eburtonlab
Mentor5 months ago@teh_877
The account you are posting with was just registered on the 26th of March. If your purchases were older than that, is it possible you made the purchase using a different eBay account, if you did not purchase as a guest?
inceptions
Mentor5 months agoHi @teh_877
If the items are not in your Purchase History, it sounds like you purchased them through guest checkout instead of on your account. Guest orders are not in any way connected to your account.
Here's what to do...
Sign out and then go to the link below to get help with guest orders:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20purchase&context=9056_SELLER&lucenceai=lucenceai&docId=HELP1151