Purchase

Question

Says delivered but didnt receive it

mr.moj.t0abwnpn · Accepted Answer

This seller is no where to be found i paid 40 for this hat

eburtonlab · Answer

@mr.moj.t0abwnpn

Check with the shipping service to determine if the tracking number corresponds to a delivery to your specific address.

If you can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to your address or something that shows the weight or size of the package cannot possibly correspond to your item, or the shipping date precedes your order, then you may be able to contact eBay via social media, provide that documentation to eBay and get help with "false tracking".

If you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.

If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.

What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.