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Product Return/ No refund/ Appeal Case Closed by eBay
I returned a Super Handy lithium battery that was a complete non functioning dud back to the seller. Because I've never had to return an item before I went to ahead to UPS and payed for the return shipping that cost me $29. It wasn't until after I shipped the item, that the seller told me I handled he return wrong. They never bothered to let me know how to make the return. In the meantime I left the country for 2-1/2 weeks with no access to internet . Upon my return there was an email from eBay asking me to finish the return process . I had missed the deadline and now the return request is closed by eBay and the appeal has been denied. I'm out $65 plus $29 shipping fee. I've tried contacting Ebay customer service but the AI won't allow me to speak to a live person and cuts me off saying my appeal case is cosed. I've tried contacting the seller by saying they should have received the dud battery by now and why haven't they issued my refund. Of course I have not heard back. This has been a costly, frustrating and loose loose experience. Make me not want too ever buy anything from eBay again. I'm reaching out on this public forum to see if anyone has any advice for me as how I can get my money back. I know there is someone out there smart enough to give me some sound advice. Thanks
S
wooden_flower
Mentor4 months ago@solson23
If customer service can’t help after using the contact info that @disneyshopper provided, call your credit card issuer and open a dispute for a return with no refund.
disneyshopper
Mentor4 months agohttps://www.instagram.com/ebay/
Send a private message with your name, ebay user ID, email address, and briefly explain your problem. Someone will contact you in a couple of days.
This is how a returns request works:
ebay's Money Back Guarantee expires 30 days after receipt of the item.
Go to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.