Product not sent for authentication

Question

I purchased an item and the seller contacted me to transfer the money through an app. The listing had the eBay authentication seal, and the payment has already been debited from my credit card. I refused to make another payment and requested a cancellation of the purchase, which was refused. The seller did not send the item for eBay authentication. How should I proceed to receive my money?

disneyshopper · Accepted Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.

vboll · Answer

Thanks for the comments and tips. In this case, the money is with eBay, right?